Replay: Not Another AI Webinar
You don’t need to be a power user to get value from AI. But you do need a smart starting point. In this short session, you’ll learn what “automate with AI” actually means in Customer Success, how to use a simple decision-making framework, and where AI can save time without adding complexity. Whether you're juggling onboarding, renewals, or just trying to stay ahead, this microlearning will help you experiment with AI in ways that support your work and protect your time.
Replay: CSThrive Overview
CSThrive is the ultimate learning and networking hub for Customer Success Managers. Designed specifically for early to mid-level CSMs, CSThrive offers on-demand courses, monthly content updates, interactive community chatrooms, and access to live Q&A sessions with industry experts. Our platform supports continuous skill development, peer engagement, and career advancement through mentorship opportunities and curated job insights. Whether you're seeking individual growth or employer-sponsored team development, CSThrive provides an affordable, high-impact solution to help you thrive in your Customer Success career.
Replay: From Task Manager to Strategic Partner
From Task Manager to Strategic Partner is a practical, engaging session designed to help Customer Success Managers break out of reactive, task-heavy routines and step confidently into a more strategic role. This presentation walks CSMs through the mindset shifts and core skills needed to drive real business impact, strengthen customer relationships, and position themselves as trusted advisors. Attendees will learn how to focus on outcomes over activities, proactively manage their book of business, and lead with curiosity, confidence, and business acumen. Whether you're early in your CS career or looking to grow into a leadership role, this session will give you the tools and clarity to uplevel your work and your influence.
Replay: Using Your Customer Success Dashboard to Drive Action
Your dashboard shouldn’t just report on what’s happening — it should help you decide what to do next. In this short microlearning, you’ll learn how to read a customer-row dashboard with intention, spot patterns worth your time, and take action that moves the needle. Whether you manage a handful of accounts or a full portfolio, this session will help you move from passive monitoring to confident prioritization.