Client Spotlights
Client Spotlight: Hupp To It – Sports Recovery
In just 90 days, this Norfolk-based wellness studio increased monthly appointments by 40% and re-engaged long-lost clients — all without ads or discounts. See how Thornton Advisory Solutions helped strengthen their client journey, boost retention, and build a scalable growth foundation.
Free Resources
Customer Onboarding, Simplified
A 5-phase framework designed for CSMs to deliver early value, build strong relationships, and drive long-term success with checklists, metrics, and common pitfalls to avoid.
Business Acumen Self-Assessment for CSMs
Are you showing up as a true business partner — or just staying reactive?
This quick self-assessment helps Customer Success Managers identify strengths, spot gaps, and level up across 6 key areas like executive communication, KPI alignment, and renewal strategy.
🎯 Score yourself and get a clear path to becoming the CSM your customers can’t live without.
Knowledge Test: Customer Success Metrics
Test your knowledge of key Customer Success metrics with this quick quiz! It’s a great way to brush up on the essentials and strengthen your CS strategy—perfect for CSMs at any level.